UPC Priority Telecom selects Software-as-a-Service leader salesforce.com
Salesforce.com [NYSE: CRM]
~ Accenture selected as business planning and implementation partner ~
, the market and technology
leader in Software-as-a-Service and Platform-as-a-Service, has announced that Priority Telecom, a
division of UPC Broadband, the Netherlands, has chosen to deploy multiple applications from
Software-as-a-Service leader salesforce.com, with Accenture as its implementation partner.
Utilising the entire suite of Salesforce on-demand CRM applications, Priority Telecom expects
to gain a 360-degree view into its customer interactions throughout its marketing, sales and
customer service departments. Accenture is selected as a business planning and implementation
partner for the salesforce.com project at UPC.
Priority Telecom is one of the 38,100 companies of all sizes, industries and geographies that
comprised the salesforce.com customer base as of October 31, 2007. Revenue and subscribers will be
recognised as the service is delivered.
"Priority Telecom views its Salesforce implementation as the cornerstone of its business
process transformation," said Hans Luyckx, vice president of operations for Priority Telecom.
"Replacing our current legacy systems with Salesforce is a major shift for our company. With the
help of Accenture, we expect to streamline many aspects of the business which will result in better
visibility into our overall business. And the best part of all is that salesforce.com will save us
"This project will enable Accenture to combine its global salesforce.com delivery
capabilities with its telecommunications, systems integration and data migration expertise to
deliver business transformation to Priority Telecom," said Peter van Tilburg, manager CRM service
line at Accenture.
Priority Telecom is currently deploying the entire Salesforce suite of on-demand CRM
applications as part of its business transformation strategy. By providing customer-facing
employees with a comprehensive, on-demand view of all customer information across its CRM
processes, Priority Telecom expects to streamline and improve its sales, support and operations.
Beyond CRM, implementation partner Accenture will utilise the Force.com Platform to create new
custom on-demand applications to replace internal applications for order management and number
"Priority Telecom is yet another example of an industry leader going on demand," said Lindsey
Armstrong, president, EMEA at salesforce.com. "Utilising our partnership with Accenture and the
power of Force.com will allow us to not only provide Priority Telecom with CRM success, but also
the ability to expand its on-demand success to other areas of its business."
Force.com Platform and the AppExchange
Force.com reinvents the traditional development, deployment and distribution of any business
application with platform-as-a-service. Developers, customers and partners can use Force.com to
easily create a new generation of on-demand applications and deploy them worldwide as a service.
Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks
via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes
to be easily distributed to the entire on-demand community.
The AppExchange economy continues to expand, with thousands of customers installing
applications via the AppExchange. Customers of all sizes can quickly and easily extend Salesforce
with additional on-demand business applications available on the AppExchange, found at
About UPC Priority Telecom
Priority Telecom is a telecommunications company that offers comprehensive solutions to
businesses and governments in The Netherlands. Besides governmental organisations, we target the
healthcare, educational, financial services, utilities, security and retail markets. To serve these
organisations in the best possible way, Priority Telecom exploits its own, resilient fiber network
of over 9000 km length. Priority Telecom offers solutions based on its complete and innovative
portfolio of Telephony, Data and Internet services. Priority Telecom was acquired by UPC NL in July
2006 in order to strengthen UPC's market position in the B2B market segment. As a consequence
Priority Telecom as a whole is now a full subsidiary of UPC in the Netherlands.
Accenture is a global management consulting, technology services and outsourcing company.
Committed to delivering innovation, Accenture collaborates with its clients to help them become
high-performance businesses and governments. With deep industry and business process expertise,
broad global resources and a proven track record, Accenture can mobilise the right people, skills
and technologies to help clients improve their performance. With approximately 170,000 people in 49
countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug.
31, 2007. Its home page is www.accenture.com.
Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .