Salesforce.com Customer Bottomline Technologies Wins Best SME IT Strategy of the Year Award

Payment and invoice automation provider honored at UK IT Industry Awards for delivery of IT excellence and customer satisfaction

Salesforce.com, the enterprise cloud computing company (http:// www.salesforce.com/cloudcomputing/), today announced that one of its customers, Bottomline Technologies, received sought-after recognition at the UK IT Industry Awards for its use of salesforce.com technology.

The newly-formed UK IT industry awards merges the BCS IT Industry Awards and Computing Awards for Excellence, creating a platform for the entire IT profession to showcase and celebrate best practice, innovation and excellence.

Presented for the delivery of IT excellence and customer satisfaction across the organisation, the awards were judged by a panel of industry experts, representing The British Computer Society (BCS) - the Chartered industry body for IT professionals as well as the Chartered Engineering Institution for Information Technology.

Bottomline Technologies, a leading provider of collaborative payment, invoice and document automation solutions, won Best SME IT Strategy of the Year for IT innovation and high customer service, after utliising the Force.com enterprise cloud computing platform and Salesforce CRM.

Bottomline developed an end-to-end order-to-cash application built on the Force.com Platform.

Andrew Scarborough, systems manager for Bottomline Technologies, said: “The UK IT Industry Awards provide an independent benchmark for levels of customer service and IT excellence, judged by industry experts using stringent guidelines. It is an honour to receive such high recognition.

“The award provides evidence of the impact of Force.com and Salesforce CRM on customer satisfaction, and in turn on the bottom line.”

Andy Jacques, area vice-president north Europe for salesforce.com, added: “We are delighted that Bottomline Technologies has been awarded for its innovation, drive and overall success in delivering a first-class customer service – it is a very well-deserved accolade.

“The award is also a testament to our customer success in the UK and a true example of the impact of cloud computing on customer service. We are seeing our customers using cloud computing to really drive innovation and overcome current economic challenges.”

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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