With the right approach, even the most sceptical sales team can be won over by artificial intelligence (AI).
Trying to figure out how to guide your business through an uncertain economy? Start by investing in customer support.
In today’s economy, sales leaders need to maximise efficiency and cut costs. Achieving success now will need teams to sell smarter, not harder.
This is our step-by-step guide to create a more customer-focused culture in your organisation.
Tools that free up agents to keep customers satisfied can have a direct impact on contact centre revenue.
Marketers know it’s important to reach customers in “real time.” It’s time to define what that really means.
How to ensure your IT investment pays off? Follow these six steps to gain the most value and return on that investment.
Learn how communication service providers like KCOM use Salesforce to wow subscribers and drive efficient growth.
