How I Lead: Daniel Flynn, Thankyou
Managing director and founder of Thankyou, Daniel Flynn's journey to becoming Australia’s leading mainstream social enterprises helping end global poverty.
Customer Journey Mapping: 6 Errors To Avoid
With outstanding customer experience at the heart of any successful marketing strategy, marketers need to be wary of these common pitfalls that can undermine customer relationships before they’ve even got off the ground.…
7 ways startups are smashing customer service
Even without big budgets and dedicated customer service staff, startups can nonetheless provide the kind of customer experience (CX) that more established companies dream of.
AI Will Create Jobs — Here’s Where
AI is set to disrupt the workforce in powerful ways.
4 ways to achieve accurate sales forecasting – and only one involves data
A culture of trust, a mindset of growth, a rejection of complacency and an ability to interpret data correctly are all crucial contributors to accurate sales forecasting.
How Customer Satisfaction Builds Better Brands
It all started with a carry-on bag. It's one of my favourites — a dark navy with black piping by a well-known luggage manufacturer. I I splurged and paid quite a bit but felt reassured as it came with warranty and assurance by the sales rep that I wouldn’t even be needing it. I felt good about my purchase and even better about the brand.
5 highlights from TrailheaDX
Yesterday wrapped up the Breakouts and Super Sessions of Salesforce TrailheaDX and, even though developers and admins are diving into another two days of bootcamps, there’s so much big news to share. Here are our top five moments from the past week.
5 ways Savvy builds customer satisfaction and trust into financial services
Today, the customer holds all the aces. They want everything and they want it now. And that’s fair enough. It’s our job as business leaders and innovators to provide them with everything they want and more.
How the Flywheel Will Make You a Better Marketer
There’s a new marketing framework in town: the flywheel picks up where the funnel leaves off, putting the customer view in the centre where it belongs and creating a fresh new picture of the customer journey.
ABC of VTO – how we’re working to make the world a better place
Q is for ‘quote’, but we’re not talking sales! Our favourite quote is from Marc Benioff: “The business of business is improving the state of the world”, and we’ve been busy walking the talk – here’s our wrap up of volunteering across APAC in the 2019 financial year.
