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Anouche Newman

Anouche Newman

A passionate and expert advocate for the creation of meaningful and best-practice customer service engagements and customer experiences.

Anouche's skills and experience as an educator and practitioner in the field of customer service delivery allow her to bring a balanced and sophisticated approach to advising clients and commentating on a wide range of customer service issues.

Anouche believes that great customer experiences are fundamentally about the human connection and that every touchpoint creates an opportunity to demonstrate the true nature of business and its staff.

As Chief Executive Officer of the Customer Service Institute of Australia (CSIA), Australia’s leading independent customer service organisation, Anouche is responsible for developing the strategic direction of the Institute with a strong focus on working with companies to achieve certification to the International Customer Service Standard.

Anouche tweets at @anouchecsia