The saying "jack of all trades" is usually followed up with "master of none". In my case I'd like to say that I'm a "master of some".
I am very fortunate to find myself in the rather unique position of being both tech- and business-savvy. Through my experience I've learnt to be multi-lingual. I speak:
Geek, sales, marketing, service, implementation, cost-benefit and, I think most important of all, "plain and simple".
One of my great loves is telling people stories. And I do so, often times, on stage at various events around the globe. I tell people stories through presentations (I'm passionate about the technology products I work with), through music (I sing in a band and choir) and through demonstrations (I love making technology do things people rarely get to see).
I am also trying to do my bit in making the world a better place. So I volunteer for stuff. I dont mind making sandwiches at a soup kitchen or building a house in Cambodia. I'm in.
With smartphones on the rise, businesses must reconsider the service options they offer to customers. Our Director of Solution Engineering, Paul Baptist, explains what it takes to build a truly digital customer service strategy....