As incredible new technologies enter the market, they bring new opportunities for both businesses and individuals. The challenge is balancing these with ethics.

The Salesforce AI research team has just expanded to launch our first hub outside Palo Alto, in Singapore — a natural choice with its diversity of talent and its world-class universities.

Artificial intelligence is increasingly a part of how businesses stay competitive – they’re using it to predict customer behaviour, automate tasks, personalise customer experiences, manage supply chains and more.

The future of banking is built on digital platforms, and customer trust will be gained through digital experiences.

The fifth annual State of Marketing report provides insights from 4100 leading global marketers on strategic priorities, challenges, trends and technologies. Here are the highlights. In the five years since we released the…

AI isn’t the latest ‘quick fix’ for sales. It’s the future of a productive team.

We’re officially in a trust crisis – with trust falling globally across media, business, government and NGOs.

Providing excellent customer experience (CX) is no longer an easy feat. Customers’ expectations have altered, with many seeking differentiated experiences based on trust and understanding. They are more informed and, to win hearts,…