The latest State of Marketing report has found the top priority and challenge for marketers today is one and the same: engaging with customers in real-time.
Salesforce World Tour Sydney 2019 is tomorrow and we can’t wait to show you everything we’ve been working so hard on behind the scenes!
The Salesforce World Tour is only a couple of days away and the buzz is definitely building. Last year was my first time attending this event and I have to admit to being…
The age of the empowered consumer is here and it’s causing major shifts in the sales landscape. While customers are becoming more connected – giving businesses almost infinite opportunities to reach them – they’re also gaining the ability to avoid salespeople or advertising material by being able to find everything they need online.
Customer service has entered a new omnichannel era, with customers using a range of channels to connect. Hence, the customer service charter needs a rewrite.
The countdown is on to Salesforce World Tour Sydney 2019. With the full agenda announced for the 6 March event, there’s a lot to be excited about! From inspiring speakers and live demonstrations to customers sharing their success stories, here’s nine things to look forward to:
It wasn’t so long ago that customers were okay waiting 24-48 hours to hear back from a business when they initiated communication via phone or even email.
The key to improving your customer experience (CX) lies in ensuring your employees have a good experience (EX).
The digital age has brought about an accelerated pace of change, and it’s no secret many organisations are struggling to keep up. Technology is changing fast, market turbulence is the norm, and customer’s…
Get ready to blaze new trails to customer success, because Salesforce World Tour is returning to Sydney, and it’s bringing a fun-filled day of innovation, learning, career transformation and giving back.
