Get ready to blaze new trails to customer success, because Salesforce World Tour is returning to Sydney, and it’s bringing a fun-filled day of innovation, learning, career transformation and giving back.
Something has been concerning me about some conversations and topics at marketing events over the last few years. Of course there has been lively discussion about the latest technologies and that facilitates customer focused approach to business. This has been topical as in the latest Connected Customer report, where 58% of consumers agree that technology has significantly changed their expectations of how companies should interact with them. But then the conversation often moves towards about the fact that marketers need to have a greater impact on, and a seat at, the board table.
Self-service portal design can be a tricky process. These tips will help you create the self-service experience your customers expect.
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Luxury Escapes is Australia’s fastest growing travel business, having won over more than 2 million customers and reached $200 million in annual revenue in just four years.
