Digital transformation fatigue is taking our eyes off the customer
Fintech banks understand digitalisation and operate in a microservices structure.
How Good Return Builds Trust.
In this guest post, Good Return’s Head of Fundraising Cathy Sowden shares how Good Return helps to build pathways out of poverty by empowering people to grow their incomes and access responsible finance.
Connections ’19: Our 12 fave moments
Connections ’19 wrapped up in Chicago last week after three action-packed days.
Customer Journey Mapping: 6 Errors To Avoid
With outstanding customer experience at the heart of any successful marketing strategy, marketers need to be wary of these common pitfalls that can undermine customer relationships before they’ve even got off the ground.…
How the Flywheel Will Make You a Better Marketer
There’s a new marketing framework in town: the flywheel picks up where the funnel leaves off, putting the customer view in the centre where it belongs and creating a fresh new picture of the customer journey.
State Of Service: 2019’s Changing Customer Service Trends
Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
How Executives Can Deliver Scalable Success With AI and Emerging Tech
The Fourth Industrial Revolution is seeing artificial intelligence (AI) and other emerging technologies fueling innovation, digital transformation, and disruption across every single industry.
10 highlights from Salesforce World Tour Sydney 2019
More than 200 customers and partners shared their stories, insights and expertise; the Campground was packed with partners, demos, NFPs and even a spot of mini golf; and four floors of the ICC hosted discussions, panels, breakouts, meetings and workshops. Here are just 10 highlights from Salesforce World Tour Sydney 2019.
Infographic: World Tour’s Top Trailblazer Moments
a Golden Hoodie, advice on building a high growth business, and more.
What our $50m Australia Trailblazer Fund Means For Local Startups
How enterprise technology startups are powering Australia’s future.