Video: 3 Channels Customers Expect Service On
We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.
3 Powerful Ways to Explain a New Product to Your Customers
Educating your customers about a new product can be a real challenge. But there are some deceptively simple ways to get your message across powerfully – and respectfully. Imagine describing the capabilities of…
How Equality Drives Innovation
Inequality could be putting your business at a disadvantage at a time when winning the innovation game is more important than ever.
9 lessons from Salesforce Basecamp Auckland
We’re sharing the top nine lessons from Salesforce Basecamp Auckland – in case you weren’t one of the 1500 Kiwi Trailblazers who joined us on the day.
A crash course on Dreamforce
Listen up Salesforce newbies, this one's for you.
SMB Insights: Customer Acquisition And Retention
We spoke to more than 2000 SMB leaders and owners across the globe for our latest Small & Medium Business Trends Report – in a three-part infographic series, we’re diving into the findings.
Meet Jane Brown: Thrillseeker, Goal-smasher and Our New Rvp Sales
Having recently stepped from a sales team role to RVP, Jane Brown reflects on her early days at Salesforce, why she left (and came back!), how she’s built and led high-achieving teams, the challenges that come with moving into sales leadership, and what really gets her blood pumping.
Meet Rebecca Summerhayes – Dog Lover, Adventurer, Account Executive
Employed at 14 to feed and bathe animals in a pet store, Rebecca’s never been afraid of early starts and hard work. Instead, she’s been focused on proving her value and finding a place to thrive. We caught up to find out her career path to Account Executive, Enterprise Corporate Sales and her plans for the future.
What Is Salesforce?
You might be familiar with the name ‘Salesforce’, but what would you say if someone asked you ‘What is Salesforce?’.
Sales Tips: 4 Ways To Turn An Unsellable Product Into A Must-Have
You might think you’ve got an unsellable product on your hands. But maybe you just haven’t discovered its hidden value yet. When life hands you lemons, the old saying goes, make lemonade. Most…