Infographic: How Governments Can Build Trust
Salesforce and Boston Consulting Group have collaborated to understand more about customer expectations of government in a new research report, "The Trust Imperative: Why Customer Experience in Government Matters".
State of Service: Service Trends Across APAC
With insights from more than 700 service leaders and agents across Singapore, India, and Australia and New Zealand, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
State Of Service: Key Highlights For APAC
With insights from more than 3500 service leaders and agents across the globe, our latest State of Service Report identifies the key challenges associated with building a future-ready, consistent customer experience.
State Of Service: 2019’s Changing Customer Service Trends
Customer service hasn’t just changed — it has undergone a dramatic transformation. New research into the latest trends identify exactly what organisations need to know about what that transformation looks like and how to be ready for it.
Why Personalised Marketing Is The Future Of Consumer Engagement – And How To Get There
In an era of heightened consumer expectations and media fragmentation, the only way marketers and advertisers can reach and engage the audiences of today is to create intelligent, personalised marketing journeys – thankfully,…
Finservs have lost consumers’ trust – and tech can help rebuild it
We’re officially in a trust crisis – with trust falling globally across media, business, government and NGOs.