Report: Making Australia’s Workforce Digitally Ready
By 2025 Australia will need 156,000 new technology workers, with 87% of jobs now requiring digital skills. This digital skills gap requires urgent action from business leaders and governments alike. The Salesforce-YouGov Digital Skills —…
Calling All Government Trailblazers! Salesforce Live: A&NZ Sessions Made for You
Many people, organisations and communities have had to operate and think differently over the past 18 months.
Economic Recovery Is Digital and Data-Driven
Reopen. Rebuild. Recover. We can all agree on the destination but how do we get there? One critical element will be digital government. Here, Gisele Kapterian discusses why.
The future of government
New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.
Intermedium Research: 7 Drivers of Urgent Government Digitisation
Citizens expect frictionless experiences, crises have revealed what’s possible, and data-led policy and services are becoming non-negotiable. Here, Gisele Kapterian discusses the findings of a new Intermedium report on the drivers of government agency digitisation.
How I lead: Miguel Carrasco, CEO, BCG Platinion APAC
Miguel Carrasco has been with Boston Consulting Group for more than 20 years, and is now global leader of the BCG Centre for Digital Government and CEO of BCG Platinion APAC.
Meet Alex Masters: From Door-to-Door Seller to Public Sector Advisor
When you’ve spent a year and a half travelling the world and going to school in Tokyo, it’s unlikely you're going to take a traditional university-led career path.
Q&A: Data, Trust and Government Service Delivery With Miguel Carrasco and Gisele Kapterian
In collaboration with Boston Consulting Group, Salesforce recently surveyed 1,600 citizens and interviewed 20 government decision makers across Australia and New Zealand about the relationship between trust, data and citizen experience.
Government Agency Helps the Vulnerable to Stay Connected Digitally
Evlynn Hayes, Manager, Seniors Card & Business Services at the Office for Ageing Well, shares how the Seniors Card team were able to respond quickly and be there for their members when it counts.
How Governments Can Become CX Leaders
New research has revealed massive opportunity and significant risk for governments at all levels, and customer experience is the key to both (CX).