Three Retail and Consumer Goods Trends You Need to Be Across
At the latest Retail and Consumer Goods Summit, we discussed how brands can stay ahead of the curve. Here are three tangible takeaways you can apply to your business.
How to Communicate Supply Chain Issues to Your Customers
Marcella Larsen shares how global supply chain disruptions are affecting Australia’s retail industry and provides tips on how retailers can communicate delays with customers.
Australian Retailers Association’s CEO on the Retail Industry’s Silver Lining
Over the past year and a half, Australian Retailers Association CEO Paul Zahra, has been a steadying and sobering voice for retailers far and wide. In the lead up to Paul’s keynote address at the Salesforce Industries Summit for Retail and Consumer Goods on 22 September, he has provided some thought-starters on the current state and inevitable direction of the industry.
Why the Salesforce/Australian Retailers Association Partnership Is Big News
Everyday our customers process over 2.9 million commerce orders, 2.8 billion marketing messages and 4.5 billion service/case interactions. As the Salesforce offering has developed over the years it has become the platform of customer engagement, helping retailers and and consumer goods companies place the customer at the centre of their vision. This seems obvious now, but over time we have transitioned from a B2B offering to one that has an obsessive focus on knowing and engaging each and every individual customer by connecting every part of your business on a single, intelligent platform.
The Retail Trends Accelerating Growth
Salesforce’s Director, Retail Industry Strategy, James Johnson looks at how the most successful retailers capitalised on changing trends ahead of the Retail and Consumer Goods Trailblazers Episode at Salesforce Live: Australia & New Zealand on 1 April.
Aussie Retail Leaders Prepare for the Holiday Shopping Season
Many retailers have already adapted to the transformed shopping experience. Here are some tips on how to sleigh the silly season.
Innovation, Personalisation, Resilience: Keys to Accelerating in the Novel Economy
Last week’s Salesforce Live for Retail and Consumer Goods event was packed with great advice to help consumer goods companies and retailers accelerate out of crisis and to growth. Here we’re sharing the highlights.
The Future Of Retail: Behavioural Change In The Novel Economy
Forget everything you thought you knew about your customer. They’ve changed, the world’s changed – and your business needs to change. Salesforce Live for Retail and Consumer Goods keynote speaker Brian Solis shares his insights into the future of retail and the opportunity to build human-centred organisations.
The future of retail is digital: Consumer behavioural change
Physical store closures and a population staying at home threw incredible momentum behind retail’s digital evolution.
8 retail trends: Vogue or rogue?
The pace of change in retail – as in every other industry – is constantly increasing. Internationally, we’re seeing closures of those stalwart bricks and mortar stores that were previously thought immune to just about everything. Locally we’re seeing ‘right-sizing’ – not quite closures but not a sign of booming in-store sales.