When you’ve spent a year and a half travelling the world and going to school in Tokyo, it’s unlikely you're going to take a traditional university-led career path.
When your sales team is on the phone making a series of cold calls, or sitting in front of a screen creating a pitch deck or sending a follow-up email after a customer meeting, it’s easy to conclude they’re being productive.
While the world battles a health crisis, businesses are facing another imminent threat: cyberattacks. The number of security threats has surged as hackers capitalised on the vulnerabilities unveiled by the nearly overnight transition to remote work. McAfee’s VP Global Sales Operations Pilar Schenk shares how she and her team helped reps sell from home at a critical time.
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
These days consumers and businesses no longer think of artificial intelligence (AI) as something from a sci-fi movie or book – that’s because AI is now part of everyday life. Just think of Netflix’s suggestion algorithm, Uber’s location algorithm and even Tinder’s matching algorithm – all business models powered by AI to help drive consumer decisions.