Service Pros Reveal a Changed Industry and 4 Major Priorities
The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.
Building Service Resilience in Australia and New Zealand
Almost one year into the COVID-19 crisis, it’s clear that the challenges for service leaders and their teams in Australia and New Zealand are significant.
Video: 3 Channels Customers Expect Service On
We surveyed more than 3500 service leaders and agents across the globe for the third edition State of Service report and found customer service is on the cusp of a digital revolution. But there is a gap between customers’ expectations and how companies are providing service.