Dreamforce ‘19 will be bigger and better than ever, but with 2,700+ sessions and workshops, 50+ visionary keynotes, four days of jam-packed inspiration and innovation, and shiny objects galore, where should you start your journey? As you plan your week of learning and fun, make sure the Customer 360 Experience in the Campground is your first stop for experiencing all things Salesforce.
Located at the center of the Campground in Moscone South, the Customer 360 Experience is a new, immersive area to educate and inspire you on what Salesforce does and how we bring companies and customers together with one integrated CRM (Customer Relationship Management) platform.
For years, companies have been trying to get a 360-degree view of their customers, but with departments using different tools to manage customer data, it can ultimately lead to disconnected experiences for your customers. And that’s where Salesforce Customer 360 comes in; it’s the breadth of Salesforce technology, uniting your Marketing, Sales, Commerce, Service, and IT teams with a single source of truth, one shared view of your customers, to deliver the personalized, connected experiences your customers expect.
At the start of your Campground journey, you’ll learn how uniting departments and obtaining a 360-degree view of your customers is possible, and we hope the Customer 360 Experience helps you envision your connected customer experience this Dreamforce!
What you’ll learn at the Customer 360 Experience
Engage with Salesforce Customer 360
At the Customer 360 Experience, you’ll be greeted by an immersive, digital “Tree of Life,” where you’ll see, via an interactive demo, how customers come into focus more clearly, and how companies grow exponentially when YOU help connect departments together.
Explore How Trailblazers connect their customer experience
Learn the “how-to” of some of our incredible Trailblazers, including Align Technology, Automobili Lamborghini, Edelman Financial Engines, Pacers Sports & Entertainment, and Party City, have broken down their departmental silos, united their teams, and connected their customer experience with Salesforce Customer 360. Interactively explore their unique journeys and learn about their path to success with Salesforce.
And don’t miss hearing about what challenged these customers in their business and the Salesforce technologies they leveraged to deliver better customer experiences. Use the Dreamforce Agenda Builder to sign-up and attend these customers’ sessions.
Build your own Salesforce Customer 360
Learn how we can help you bring departments together to span the full customer lifecycle. To help get you started, you’ll have the opportunity to build your own Customer 360 solutions, tailored specifically to your role and business priority. You’ll identify your top goals to get a custom Customer 360, and better yet, you can see the solution come to life in a demo nearby.
If you’d like to personalize your Customer 360 further, you can schedule a 1:1 consultation with Success Cloud at any time, and a Success Cloud expert will help align your business goals on-site.
Photobomb Astro, Einstein & more characters in a group selfie!
It wouldn’t be Dreamforce without our favorite characters guiding and cheering you along the way! Celebrate your Customer 360 Experience with a group selfie with your favorite characters, and don’t forget to share your memories on social using #DF19.
Learn more about how we bring companies and customers together in our latest Salesforce Customer 360 blog.