Build a Profitable Advisory Team Without Breaking the Bank

Learn how AI agents help wealth management firms grow their teams by automating administrative tasks.
One of the best measures of success for wealth management firms is the time spent building and nurturing client relationships. Our research shows that an overwhelming majority of financial service institution (FSI) service professionals, including those in wealth management, agree that building personal relationships with clients is one of the most important functions of their job. Relationships build trust, yielding more assets under management (AUM) and top-line growth.
Research consistently shows that the most successful advisors prioritize client relationships. According to Investment News and John Bowen, founder and CEO of CEG Worldwide, 84% of clients want an advisor who emotionally connects with them and understands their needs. Yet, only 15% of advisors’ time is devoted to client-facing activities.
Traditionally, this was solved with building larger teams with more support staff to handle administrative tasks. However, we are at a cross-roads with human capital and revenue. Labor is increasingly more expensive and is difficult to find, with historically low unemployment rates.
The remedy for this lies in AI agents that fulfill complete tasks end-to-end. AI agents for wealth management are poised to bring even more productivity to teams as they work together with your advisors — even working in the background 24/7. Agentforce is your limitless workforce, your new digital labor.
In this blog, we’ll explore how you can take advantage of the latest AI innovations to free up your advisors and give them the time they need to devote to client relationships.
What you’ll learn
The balancing act between being productive and building client relationships
AI agents as an extension of your advisory team
Deploy an AI team of wealth specialists with the Industry Cloud Advantage
AI agents for wealth management in action
Scale your wealth management team with Agentforce
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The balancing act between being productive and building client relationships
As with any business, your value is measured by productivity. Wealth management firms use specific metrics to evaluate financial advisors’ productivity and growth in asset accumulation — revenue growth rates, client retention rates, AUM per client, and profitability margins.
By analyzing these metrics over time and comparing them to industry benchmarks, advisors can identify areas for improvement and make informed decisions to enhance their practice’s value.
Here’s the breakdown of how advisors spend their time, according to State Street Global Advisors:
- 37% on investment-related tasks
- 32% on compliance, prospecting, and other tasks
- 16% on financial planning
- 15% on client-facing activities
If the average advisor in a midsize brokerage or bank earns $100,000 per year, they typically generate at least 2.5 times that amount for the firm, or $250,000 annually. This breaks down to about $120 per hour. If they spend 30% of their time on non-value-added tasks, the business loses 30% of its potential earnings.
However, measuring productivity can be tricky when building client relationships. This is especially true when you spend only 15% of your time on client-facing activities.
What if your wealth management firm had a limitless workforce? The next generation of AI — AI agents — is set to again revolutionize financial services through a new source of digital labor.
AI agents as an extension of your advisory team
AI agents bring together large language models (LLMs) and traditional programming to autonomously perform tasks with the “agency” to reason, make decisions, and take action.
Wealth management firms can use AI agents like Agentforce, coupled with purpose-built apps like Financial Services Cloud, to perform a variety of tasks. This can include streamlining operations, servicing clients, advancing deals, onboarding clients, enhancing client engagement and communication, and ensuring regulatory compliance. These intelligent agents can work autonomously to automate routine tasks, provide personalized service, and offer valuable insights. This frees up advisors to focus on high-value activities.
Here are a few examples of what AI agents for wealth management can do for your firm:
- Client Onboarding and Welcome: AI agents can proactively communicate with clients to gather statements, validate IDs, ask suitability questions, and send welcome packets and emails, along with follow-up texts and app login instructions.
- Know Your Customer (KYC) Validation: You can use AI agents to contact clients to obtain a downloaded copy of their passport or license, cross-reference accounts for householding or beneficiary status, and ensure all data is up-to-date.
- Quarterly Account Review and Scheduling: AI agents can review client portfolios, reach out via email or text to schedule quarterly check-ins, and use account and performance data to highlight discussion topics and resolve open issues.
- Agent Meeting Assistant: With AI call transcription, AI agents can analyze past calls to gain insights into client behavior, preferences, and pain points. It can reduce administrative tasks by turning conversations into tasks, notes, and compliance records. AI algorithms can identify trends and patterns in client conversations, helping you optimize sales and marketing strategies, improve the client experience, and increase loyalty.
Deploy an AI team of wealth specialists with the Industry Cloud Advantage
Agentforce is a solution that helps wealth management organizations grow their teams by automating administrative tasks, allowing staff to focus on client-facing activities. It delivers on the promise of AI by enhancing productivity while minimizing costs. Agentforce ensures compliance and accuracy through built-in checkpoints and policies.
Agentforce integrates with Financial Services Cloud, using predefined roles, workflows, and action cards to manage complex client and business relationships. This integration upskills general AI agents into specialized AI agents, equipped with the metadata, processes, and compliance guardrails required by regulated businesses.

Agentforce relies on roles, instructions, and actions running on a trust layer. Financial Services Cloud comes with predefined roles and workflows for service, sales, and marketing. It also includes action cards that guide the agent in completing tasks, both client-facing and internal.
AI agents for wealth management in action
Your advisors need time to build relationships with clients, but administrative tasks overwhelm them. That’s where Agentforce can help.
Agentforce can transcribe every phone call, conference call, or in-person meeting, organize transactions into actions and next steps, and generate automatic follow-up emails or texts. This saves time and meets regulatory requirements for documenting client discussions.
Additionally, with the Atlas Reasoning Engine, Financial Services Cloud and Data Cloud can perform vector searches for both structured and unstructured data. They pull in key suitability data and transactional financial data from client portfolios. This data is matched to relevant information from previous emails, Slack messages, PDFs, and website behavior. The process uses parameters set by specific client consent and signed account permissions.
If a client is researching municipal bonds or is concerned about their exposure in emerging markets, Agentforce can help. It can research the portfolio, highlight investments of concern, and include them in relevant, personalized client communications. Guardrails ensure that a human reviews and approves all client communication before it’s sent. This is how the platform builds and deepens trust.
To quantify the time savings, call transcription, research, and follow-up emails can save two hours per day for each advisor. If an advisor costs $60 per hour, you save $120 per day per advisor. For 100 advisors, this amounts to $12,000 per day. With approximately 250 working days (discounting U.S. federal holidays) a year, this totals more than $3 million in savings.
By deploying Agentforce, you can save or reinvest those dollars, benefitting your firm’s bottom line. Also, your clients benefit from specialized autonomous agents working 24/7, 365 days a year.
Connect with fellow financial services professionals
Join the FinServ Innovators community to chat with other financial services professionals about how humans with agents can drive customer success together.



Scale your wealth management team with Agentforce
Agentforce scales your team. The agents take on the necessary administrative, non-revenue-generating, highly mundane work. This allows your advisors to do what they do best: build lasting client relationships. Ultimately, this results in more AUM and revenue for your business.
With Agentforce, your advisors will be more productive and more confident. Your firm can service your clients faster, with better accuracy and precision, with limitless availability, giving you an edge over the competition.
Find out more about Agentforce and join the digital labor revolution today.