Brett Grossfeld, Author

My background

Brett is a Senior Product Marketing Lead for Growth Products at Salesforce, specializing in technical product marketing and high-impact feature launches for Salesforce’s Small and Medium Business (SMB) and Suites editions. With a background in content marketing, he has authored insights across small business growth, SMB solutions, tech, wellness, and the modern customer experience, blending deep product knowledge with a passion for storytelling.

Brett's latest articles

Blog

6 Characteristics Your SMB Needs to Foster Customer Loyalty

What characteristics are a must-have for businesses to foster loyalty? Our survey revealed the ones consumers want most in a brand.

Small Business
Leadership
Customer Experience

Brett Grossfeld

Blog

How Do Small Businesses Earn Customer Loyalty? [Infographic]

With each and every customer interaction, small businesses must prove themselves as trustworthy. That trust forms the foundation for customer loyalty.

Startups
Customer Experience
Small Business

Brett Grossfeld

Brett Grossfeld

Senior Product Marketing Lead, Growth Products

My background

Brett's latest articles

6 Characteristics Your SMB Needs to Foster Customer Loyalty

How Do Small Businesses Earn Customer Loyalty? [Infographic]

Get the latest articles in your inbox.

360 Highlights

IT

Commerce

Marketing

Service

Sales

Thanks, you're subscribed!