What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Help Field Service Workers Love Their Jobs More
Here are 5 tips for how privacy, inclusion, safety, and autonomy can improve job satisfaction for field service workers.
Knowledge Management: How To Retain Agent Expertise If They Leave
Top talent resigning? Here’s how to keep their know-how from going with them and still provide great customer service.
4 Ways You Can Prevent Common IT Mistakes
Want your IT team running like a well-oiled machine? Here’s how you can reduce your risks and move efficiently.
Automation Could Buy You a 23-Day Vacation
Automation and AI have huge potential for productivity, but a survey of 18,000 workers shows many just aren't taking advantage of these tools. Here are 4 quick tips to help your company use automation and AI to boost productivity
The 3 Types of Leadership Styles in Business – Which One Is Right for You?
Great leadership directly affects employee engagement and company profitability. Learn how to adapt your team management style for the greatest impact.
Employee Self-Service: The Complete Guide for Service Leaders
Looking for cost-effective ways to improve the employee experience? An employee self-service system is a great place to start.
Salesforce MVP Class of 2024 Nominations Are Open
Nominations for the Salesforce MVP Class of 2024 are now open. Learn how you nominate an outstanding Trailblazer and how we celebrate their expertise, leadership, and generosity.
4 Ways Slack Can Save Time For Your Growing Business
This productivity tool can filter out what you don’t need so that your team can focus on the work that matters. Try these simple hacks to rev up your productivity.
6 Easy Ways to Celebrate Customer Service Week All Year Long
Here’s how to show your hard-working agents how much you appreciate them every single day.