Brett is a Senior Product Marketing Lead for Growth Products at Salesforce, specializing in technical product marketing and high-impact feature launches for Salesforce’s Small and Medium Business (SMB) and Suites editions. With a background in content marketing, he has authored insights across small business growth, SMB solutions, tech, wellness, and the modern customer experience, blending deep product knowledge with a passion for storytelling.
If your team is spending more time in your tools than connecting with customers, it’s time to see if you’ve officially outgrown your CRM. You don’t “outgrow” a customer relationship management (CRM) system…
