Carlos Lozano is a product evangelist executive working in conversational AI product management since 2014. He is passionate about language AI, and is leading the charge for Salesforce’s Einstein Copilot authoring capabilities and set-up experiences. Previously, he led development for Einstein Bots and was responsible for building Salesforce Digital Engagement conversational experiences, contributing to areas such as Omnichannel Flows, Digital Channels, and AI.
