![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/carlosProfileKeynote-e1716923319338.jpeg?w=500)
author name
Carlos Lozano
author title Product Management Director
My Background
Carlos Lozano is a product evangelist executive working in conversational AI product management since 2014. He is passionate about language AI, and is leading the charge for Salesforce’s Einstein Copilot authoring capabilities and set-up experiences. Previously, he led development for Einstein Bots and was responsible for building Salesforce Digital Engagement conversational experiences, contributing to areas such as Omnichannel Flows, Digital Channels, and AI.
![](https://www.salesforce.com/blog/wp-content/themes/salesforce-blog/assets/images/author-header-greenbush@1x.png)