While there are many differences between chatbots and agents, it’s best to think of them in the short term as a better together story.
author name
Cassidy Myers-Sims
author title Contributing Editor
My Background
Cassidy Myers-Sims is a Northern California-based Contributing Editor at Salesforce.
My Expertise
My professional experience includes storytelling, social media strategy, and brand writing across the nonprofit, startup, real estate, and tech sectors. I previously managed the Salesforce.org blog for 3 years, helping to tell the stories of Salesforce's nonprofit and education customers. My writing has been published on The Atlantic, Tech Soup, and G2.
When I'm Not Writing ...
I'm with my husband, our 2-year-old daughter, and our Golden Retriever, Nolan. As a proud Kentucky Wildcat and Sacramento native, I'm also probably watching, talking about, or thinking about Kentucky basketball/football and the Sacramento Kings. I also love working out, cooking, reading, painting, playing basketball, and adding to my embarrassingly large sneaker collection.
