Erin Emery

Head of Content, Commerce

Erin Emery is head of content, commerce, at Salesforce, where she leads the content strategy team for Salesforce Commerce Cloud and Salesforce Experience Cloud.

Digital Transformation

How To Measure the Return on Digital Sales Experiences

Erin Emery

July 14, 2021

If you're not measuring the return of your investment in your digital sales experiences, you might be leaving a lot on the table.

Customer Experience

How To Measure and Maximize the Return on Your Digital Service Experiences

Erin Emery

May 18, 2021

As customers gravitate en masse toward digital self-service channels, it's critical to track and measure your performance. But how? The answer is understanding Return on Experience.

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