Skip to Content
author name

Greg Bennett

author bio

Greg Bennett is Lead User Researcher at Salesforce on Einstein for Service, a product offering that leverages AI and chatbots to help support centers manage and grow their operations at scale. As a linguist, Greg focuses his chatbot research on empowering businesses to create chatbots that feel natural and helpful, build user trust, and meet user expectations for conversational behavior. His most recent paper, “Conversational Style: Beyond the nuts and bolts of conversation,” was published in the Studies in Conversational UX Design volume of the Springer Human Computer Interaction Series.

Get the latest stories from The 360 Blog, every week.

Enter a valid e-mail address
Select your Country
Select a state
Please read and agree to the Master Subscription Agreement

Yes, I would like to receive the Salesforce Weekly Brief as well as marketing communications regarding Salesforce products, services, and events. I can unsubscribe at any time.

Salesforce values your privacy. To learn more, visit our Privacy Statement.