Hannah Freeman, Author - Salesforce

My background

Hannah is a Product Marketing Director for Small and Medium Business at Salesforce. She has spent 13 years at Salesforce across Customer Success, Platform Marketing, Launch Strategy, and SMB Marketing teams, building deep instincts for messaging and go-to-market execution along the way.

My expertise

Storytelling, messaging, and product launches — turning complex SMB product work into content that resonates with small business owners and teams.

When I'm not working

I can be found in Atlanta with my husband, two kids, and our cat, always with a good book nearby.

Hannah's latest articles

Illustration of Agentforce in Salesforce Suite, showcasing Astro flying around AI CRM on a purple background.

Blog

10 Ways an AI CRM Tool Can Amplify Your Startup

Find out how smart CRMs are transforming small teams without big costs.

Brett Grossfeld

Free vs Paid CRM icons on blue

Blog

Free vs. Paid CRM: Which is Right for Your Business?

Do you go free CRM or pay for the features? Find out which is right for your business.

Illustration of Astro and salesforce for small business highlighting data on a CRM on a purple background.

Blog

5 Steps to Prepare Your Data For an AI CRM

This is how to get ready for an AI assistant — and it’s only five steps away.

Illustration showing a woman pointing to a calendar enlarged on a computer with a pink background.

Blog

The Best Scheduling Tools for Small Businesses and Startups

Get the top scheduling tools for your growing business and keep track of appointments without hassle.

Illustration of customer service icons including zendesk and alternatives on a screen like mobile apps.

Blog

Top Zendesk Alternatives For Small Business Service

Learn about some of the best alternatives for Zendesk that are perfect for small customer service teams.

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