Blog
Designing Agents? Start with Basics of Conversational AI
Using existing interaction patterns and focusing on accessibility and inclusion are key.
Jason Matthew Luna is a conversation designer in Salesforce’s UX organization. His work in modularity and intent training focuses on bringing scalability, consistency, and inclusivity to Salesforce’s chatbot experiences.
New to Salesforce?
About Salesforce
Americas
Europe, Middle East, and Africa
© Copyright 2026 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners. Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States