Jason Luna

Jason Matthew Luna is a conversation designer in Salesforce’s UX organization. His work in modularity and intent training focuses on bringing scalability, consistency, and inclusivity to Salesforce’s chatbot experiences.

Colorful illustration of several people and a robot with speech bubbles above their heads.

Design

What Does Generative AI Mean for the Future of Chatbot Design?

Jason Luna

May 30, 2023

If you're wondering whether to make AI more human, the answer may not be what you'd expect.

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