John Calhoun

John Calhoun is a leader of Salesforce's Design Operations team, which builds the platform for delivering best-in-class design solutions and experiences at scale. His team integrates design methods and experimentation into the heart of their Ops' programs to deliver high-quality insights and solutions. John is the co-author of the upcoming book "The Design Conductors: Your Essential Guide to Design Operations."

Pastel illustration of diverse people surrounding a giant computer monitor, representing "team work."

Design

Do You Really Understand What Your Employees Need? This Framework Can Help

John Calhoun

January 31, 2023

‘Jobs to be Done’ is used for product innovation, but it can guide your company to provide better customer service to your teams.

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