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author name
Julie Thompson
author title Senior Director of Product Management, Salesforce Platform
My Background
Julie, an engineer by training, transitioned to Product Management early in her career. Her natural curiosity led her to seek a deeper understanding of user needs and motivations. Throughout her professional journey, a driving force has been her commitment to customer success, achieved by addressing pain points and delivering compelling user experiences.
My Expertise
In the almost eight years I have been at Salesforce, I have been lucky enough to work across a wide array of features and clouds including Communities, Experience Cloud, B2B Commerce, and LIghting Platform. All of this has helped me develop a deep understanding of the Salesforce ecosystem. Currently I am focused on agentic experiences that connect users and AI Agents across the Salesforce Platform.
When I'm Not Writing ...
I enjoy listening to live music, playing mediocre tennis, and spending quality time with family and friends.
