Mar Drouhard
Lead UX Researcher, Salesforce
My background
Mar is a human-computer interaction researcher who has spent the last ten years investigating impact and unmet needs for AI applications across domains.
My expertise
Mar’s current work is centered around observability and explainability in agentic experiences, particularly monitoring business impact and user success.
When I'm not working
When not nerding out over data, Mar can usually be found hiking or hosting board game nights.
Mar's latest articles
Blog
To learn how much effort Agentforce saves you, we studied sellers, their tasks and workflows, and where it makes the most sense to use agents.

