Blog
Why Technical Accuracy is the Wrong Metric for Agent Success
Close the gap between system logs and lived experience with a quality framework built for human value.
Michelle's latest articles
Blog
Your AI Agent Works, But Do Your Users Think It’s Worth It?
Design research shows that improving your users’ perception of value is the key to adoption. Learning from AI agent pain points can help.
Blog
Do Agents Save You Time? Here’s How to Measure the Impact on Productivity
To learn how much effort Agentforce saves you, we studied sellers, their tasks and workflows, and where it makes the most sense to use agents.
