Marta Lawrence

Pilot Flying J uses unified data to provide personalized journeys to drivers throughout their entire on- and offline experiences with the company.

According to the Trends in Healthcare and Life Sciences Marketing report, more than half of healthcare marketers view the customer journey as the primary vehicle for patient experience improvements.

Financial services marketers are stepping up and owning the customer experience from engaging customers in real-time, to adopting and refining the journey strategy. Here are tips for getting started with transformation in your own organization.

Here are the top three trends from the Digital Banking Report financial services marketers need to understand to prepare for marketing in this ever-changing, data-rich world.