Martin DuPont

Senior Director of Product Marketing

Martin DuPont is the Sr. Director of Product Marketing for Salesforce Service Cloud, showcasing how Salesforce enables smarter, more personalized customer support. As a 15-year veteran in CRM and tech, Martin specializes in cloud solutions helping companies optimize customer service through AI and digital transformation.

A woman wearing glasses and a yellow sweater completes a customer satisfaction survey on her digital tablet

Service

What Is a Customer Satisfaction Survey? Importance, Types, and Tips

Martin DuPont

April 4, 2024

A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.

Service

What Is Customer Experience — and How Can You Improve It? Start With These 5 Steps

Martin DuPont

December 19, 2023

Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.

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