Agentforce Service

What an incredible week at Dreamforce 2026! Having the opportunity to connect with so many visionary leaders, innovators, and partners in person is always a highlight and honor, but this past week was…

With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.

From your first customer conversation to your next big win, Salesforce's #1 AI CRM helps you build stronger relationships, work smarter with AI agents, and transform your business into an agentic enterprise.

Meet Casey, the new help agent serving up excellent experiences for your customers.

Discover how Service Insights elevates interactions and accelerates resolutions with purpose-built, AI-powered insights in your flow of work.

In just twelve months we’ve been recognized as a leading innovator in employee services.

Dreamforce (Sept. 15–17) is your opportunity to see the latest Service Cloud innovations in action, hear from customers, get the inside scoop on new launches, and explore what’s next for service across every channel.

USGBC supports LEED certification in 180 countries. Two years into a major overhaul, its technology is finally keeping pace.

The future of customer service belongs to organizations that connect people, AI, and customer data across every interaction.

With 1,600+ sessions to choose from, build a Dreamforce agenda that turns big ideas into real business impact.