Matt Kravitz

VP, Service Cloud Product Management, Salesforce

My Background

I'm a Salesforce VP of Service Cloud Product Management and former customer service leader at Disney Streaming (Disney+ and Hulu).

My Expertise

I've worked with some of the world’s most interesting and complex organizations to help them deliver service excellence. I'm also the creator of the Service Cloud: Good to Great Framework.

When I'm Not Writing ...

I often say that working is the means to enjoy a good meal with friends and family. And when I’m not spending time with my wife and young daughter, I’m “secret shopping” on your help site to find new ways to help take your service experience from good to great!

Man and robot walking toward a bulls eye

April 10, 2025

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