My background
Max Comparetto is a product leader for Agentforce at Salesforce, where he drives the development of the platform's voice capabilities. He previously led the productization of the Atlas Reasoning Engine, the "brain" behind Agentforce that enables advanced reasoning, CRM data grounding, and self-correcting AI behaviors. Today, Max serves as the PM for Agentforce Voice, tasked with bringing high-fidelity AI agents and low-latency reasoning into the voice channel.
Max's latest articles
Blog
From default triggers to dynamic “smart routing," we break down the implementation patterns you should know to optimize your agent handoffs.