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Mia Jordan

Regional Vice President, Federal Civilian, Salesforce

My background

Mia Jordan is Regional Vice President for Federal Civilian at Salesforce, helping federal agencies modernize operations and improve public service. A two-time former federal CIO and U.S. Air Force veteran, she brings firsthand experience leading technology strategy, cybersecurity, digital transformation, and AI adoption across government. Mia is a recipient of a 2026 Service to the Citizen award for Using Innovation, Data and Breaking Down Organizational Barriers. Mia began her college journey at Florida A&M University and remains a proud Rattler with an active connection to the FAMU community.

My expertise

Mia specializes in federal technology strategy, cybersecurity, digital transformation, AI adoption, and government modernization. She brings the perspective of a practitioner who has led complex change from inside government. As a public speaker and AI educator, Mia helps leaders understand how AI affects their workforce, operations, and customers while keeping human judgment, trust, and responsible adoption at the center.

Published Work:

Mia is the co-author of Late Night With AI: Understanding AI for the Bot-Curious. The book places ChatGPT, Claude, Mistral, and other AI models in the guest seat of a late-night talk show. Through humor, tension, and unexpected conversations, it explores how people experience AI, how to use chatbots as thinking partners, and how to decide which systems to trust, for what, and why.

When I'm not working

Mia leads @SmartWithAI, an education platform helping professionals, parents, and young people build confidence using AI in work and daily life. Her mission is to help one million people become AI literate. She also enjoys strength training, traveling, supporting her daughter's gymnastics journey, and spending time with her three children.

Expertise areas

Federal Technology Strategy Cybersecurity Digital Transformation AI Adoption Public Sector Innovation AI Literacy Government Modernization Military Veteran Leadership

Education

Master of Science in Computer Science, University of Maryland Global Campus • Bachelor of Business Administration, Strayer University • Undergraduate studies (Biology), Florida A&M University

Certifications & Badges

2026 Service to the Citizen Award, "Using Innovation, Data and Breaking Down Organizational Barriers" • 2019 Theodore Roosevelt Government Leadership Award, Pathfinder category, for advancing innovation and information technology in government • 2019 USDA Secretary's Honor Award, for leadership in delivering the ReConnect system supporting more than $1 billion in rural broadband loans

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