Mike Cliffe

My Background

Mike Cliffe is the Product Lead of Workforce Engagement at Salesforce, bringing over 15 years of experience across software development, IT project delivery, and solution engineering. He's passionate about helping customers and prospects design more innovative, efficient customer service and field service organizations.

Illustration of a man looking at Workforce Engagement Management tools on his computer screen.

Mike Cliffe

June 22, 2026

Help supervisors optimize capacity, develop service rep skills, and gain visibility into every customer interaction — unifying workforce management for AI agents and human service reps.

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