Phani Kolanuvada

My Background

Phani Kolanuvada is an AI Product Deployed Engineering Director at Salesforce, a Salesforce Certified Technical Architect (CTA), and a 18x Salesforce-certified expert specializing in Agentforce and Voice Agents. He partners with enterprise customers to define AI strategy and deliver transformative solutions, collaborating closely to design, implement, and operationalize AI initiatives that drive measurable business impact. With deep Agentforce expertise, he bridges technical execution and business strategy, turning innovations into core product features that drive customer success and deliver tangible value.

Like any new hire, the success of your AI agent depends on how well it's integrated with your existing human workforce.

3 authors

March 11, 2026

From default triggers to dynamic “smart routing," we break down the implementation patterns you should know to optimize your agent handoffs.

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