Rachel Blank

Sr. Product Designer, Strategy & Operations

My Background

As a senior product designer at Salesforce, Rachel enhances the experiences of support agents, admins, and customers. She has focused directly in the conversational space for the last several years and has filed for two patents involving messaging and collaboration.

Rachel Blank

October 22, 2020

One-sided AI support conversations make it difficult to solve more complex problems. Consider offering a conversational user interface instead.

Enter a valid e-mail address

Select your Country

Select a state/province

Yes, I would like to receive the Salesforce 360 Highlights newsletter as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at any time.

I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More

I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.

Please read and agree to the Master Subscription Agreement

By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.