Rosie Roca

Chief Customer Officer at Hopin

Rosie is currently the Chief Customer Officer at Hopin. As former Senior Vice President of Salesforce Essentials customer experience, Rosie focused on driving an exceptional experience for small businesses using Salesforce Essentials.

Service

9 Hacks To Help Your SMB Continue Excellent Customer Service

Rosie Roca

June 18, 2020

We’ve compiled some best practices to help your small or medium-sized (SMB) team maximize customer service whether you’re working on-site, remotely, or shifting between the two.

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