Salesforce Staff, Author

My Background

Salesforce Staff represents voices from across the company, bringing you updates on new products, initiatives, and thought leadership. We help businesses become agentic enterprises, bringing together humans, agents, and platforms on any interface they choose to work. We do this with sales, service, marketing, commerce, data, and platform solutions, and are guided by our five core values of Trust, Customer Success, Innovation, Equality, and Sustainability. Curious what that actually means in practice? Read What Does Salesforce Do? to find out.

Expertise areas

Agentic AI Customer Success Agentforce Agentic Enterprise Data Enterprise AI Innovation

Author's Picks

What Does Salesforce Do?

Explore what Salesforce does, the ways it helps strengthen customer relationships, and how the world’s #1 agentic CRM helps businesses become agentic enterprises.
Scale Your Agentic Enterprise

Transition from AI pilots to production. Part 2 of the Agentic Enterprise playbook covers how to scale AI agents, build AI teams, and redesign workflows.
Why Salesforce for the Agentic Enterprise

Find out why Salesforce is the top choice for AI. Our architecture unites data, workflows, agents, platforms, and humans to power your Agentic Enterprise.

Salesforce Staff's latest articles

Blog

ERP vs CRM: What’s the Difference?

Discover the key differences between ERP and CRM, and how integrating these systems can enhance business operations, customer service, and drive growth.

Salesforce Staff

A woman reads the label of a food package in the aisle of a grocery store, a common consumer behavior.

Blog

Consumer Behavior: How to Spot Trends and Make Decisions

Analyzing consumer behavior can help you meet your customers where they are, just when they need you most. Here’s how to get to know your shopper.

Salesforce Staff

Small business owner using a sewing machine: small business statistics, SMB statistics

Blog

What is a CRM for Nonprofits?

Many nonprofits rely on CRM technology to manage relationships with donors, volunteers, and supporters. Here's how it works.

Salesforce Staff

Blog

11 (Human) AI Influencers You Need to Know

As the number of voices opining about AI grows, knowing which are worth listening to is important. Here are 11 AI influencers you should know right now.