Samantha Philip

Samantha Philip is a certified Salesforce Developer and Admin with a passion for designing and implementing long-lasting solutions through declarative features and APEX code. She started at Sun Basket as a Customer Service agent in 2017 and used Trailhead to work her way up to Developer.Connect with her on LinkedIn.

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How to Use Chatbots For Surges in Case Volume

Samantha Philip

May 28, 2020

Meal delivery service Sun Basket faced a sudden surge case volume and needed to adapt their customer service quickly. Learn from how they leveraged chatbots to accommodate customers.

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