3 Tips for Getting Started With Case Swarming
Add this innovative ingredient to your recipe for customer success to resolve cases faster and improve same-day resolutions.
Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. Connect with her on LinkedIn and Twitter.
Add this innovative ingredient to your recipe for customer success to resolve cases faster and improve same-day resolutions.
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