Chief Operating Officer, retail annuities at New York Life
My background
Simon Walsh is Chief Operating Officer, retail annuities at New York Life. Walsh and his team launched a new CRM platform that will support 300 banks and broker-dealers' service and operations.
How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.
