Chelsey Klinger writes on tech, finance, entrepreneurship, and leadership. She provides brand strategy and marketing support to small and medium-sized businesses. Whether working with start-ups or established companies, her passion is in helping brands tell their stories. Chelsey balances her love of learning about emerging trends in innovation with her desire to be active and outdoors. In her free time, you can find her biking, skiing, or on the beach.
This article is contributed by Reputation Studio, a Salesforce partner.
If you own or manage a business, you already know the important role that positive online reviews play in winning and maintaining the hearts and minds of customers. According to a survey by Spiegel Research Center, nearly 95%...