Chelsey Klinger writes on tech, finance, entrepreneurship, and leadership. She provides brand strategy and marketing support to small and medium-sized businesses. Whether working with start-ups or established companies, her passion is in helping brands tell their stories. Chelsey balances her love of learning about emerging trends in innovation with her desire to be active and outdoors. In her free time, you can find her biking, skiing, or on the beach.
Having a reputation management strategy is increasingly important in today's online retail world where customers rely on reviews. Here's how you can boost your customer experience and increase customer satisfaction.
