As an Architect of Ethical AI Practice at Salesforce, Kathy develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. She collaborates and partners with external AI and ethics experts to continuously evolve Salesforce policies, practices, and products. Prior to Salesforce, she worked at Google, eBay, and Oracle in User Experience Research. She received her MS in Engineering Psychology and BS in Applied Psychology from the Georgia Institute of Technology. The second edition of her book, "Understanding your users," was published in May 2015. You can read about her current research at einstein.ai/ethics. Connect with her on LinkedIn.
May 28, 2019 By Kathy Baxter
With the advent of low-code developer tools, people of varying skill levels and backgrounds — not just those with PhDs — are not only able to leverage the benefits of artificial intelligence (AI), but also build intelligent systems. As access to AI widens and the depth of its impact begins to... Read More
Dec 15, 2016 By Kathy Baxter
In a blog post on the Salesforce UX Medium channel, Kristen Muramoto and Kathy Baxter talked about the importance of social customer support (SCS), as well as the research and design work we have done to provide an optimal SCS experience for our customers. In this post, we’d like to share specific... Read More