How Our Support Agents Use Case Swarming With Slack To Solve Cases Fast
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
How Your Customer Service Teams Can Use Slack to Solve Issues Faster
Discover four ways Slack helps your service organization deliver faster, more streamlined support.
A 5-Step Guide to Sustainable Business Travel
Learn how to balance your need for business travel with your sustainability commitments and get started tracking and reducing your entire carbon footprint.
How Nature-Based Solutions Help Tackle the Climate Crisis
The question on any good skeptic’s mind: how can a tech company help protect the environment? According to Patrick Flynn, Global Head of Sustainability at Salesforce, it’s about using the full power of the company for the planet.
One Bank Set Out To Close the Racial Wealth Gap — Here’s What Happened
OneUnited designed its customer engagement strategy with the trust and financial wellness of its customers in mind. It cut through the noise to educate and empower as many people as possible.
What Do All These Automation Terms Actually Mean? Get to Know the Lingo
Get to know the essential vocabulary around workflow automation, process automation, business automation, and hyperautomation.
How IBM’s Collaborative Communities Build a More Vibrant Work Culture
Learn how IBM is innovating for the next 100 years of work with channel-based communication.
The 6 Greatest Benefits of CRM Platforms to Know
To be truly customer-centric, you have to know your customer's preferences and the context in which they engage with your organization.
Salesforce CRM: Everything You Need to Know
What is customer relationship management, and what can it do for you? Here's everything you need to know.
RBC Wealth Management Wows New Clients With Onboarding in 24 Minutes
The company knew it had to give its teams the insights and tools they needed, so it consolidated 26 systems into one. Here's what it learned.